If your shipment is damaged or missing parts, please contact our Customer Care Team at Customercare@Steelcase.Com.
So that we can start working on a solution directly, please include:
- Your order number
AND
- A brief description of the situation and a picture/video showing the damage or defects. (5-10 second videos will do. The photo/video allows our quality team to assess the case and help the Customer Care Team determine how best to solve the issue.)
OR
- What part(s) or item is missing
We are committed to initiating every claim within 1-2 business days of receipt and will work with you to find the best course of action. Every replacement part we ship to you is expedited to ensure we can make things right as quickly as possible. If you have any questions regarding this process, please contact our Customer Care Team at 1.800.516.3454.